SmokeUpMargate Shipping Policy
All orders placed on our website are packed and fulfilled from our warehouse in Margate, Florida. Once we receive your order, a shipping label is printed, and you’ll receive an email or SMS update with tracking information. We operate Monday through Friday, excluding certain holidays, and any delays or exceptions will be posted on the announcement tab of our site. Typically, orders are shipped the same day or the following business day and picked up by a USPS driver. Standard shipping via USPS usually takes 2-5 days to reach any location within the continental U.S., though shipping may take longer during holidays or busy periods.
All orders are shipped in discreet, unbranded packaging, either in bubble wrap envelopes or sturdy cardboard boxes.
If you have received tracking information, it means your label has been created, and your package will be picked up by USPS either the same day or the next. Please note that sometimes there can be delays in USPS updating their system, but if you have received tracking information from us, your package is on its way.
As a small business, we strive to pack and ship your orders promptly and carefully. Once your package is handed off to USPS or UPS, we cannot control the shipping speed. Please note that USPS does not guarantee shipping times. If your order is time-sensitive, express shipping may be a faster option, but shipping speeds are not guaranteed. Additionally, shipping fees are non-refundable due to carrier delays.
We care deeply about our customers and aim to be your long-term cannabis provider. If you have any issues or concerns, please contact our team via email at smokeupmargate@gmail.com or through the chat function on our site. We are committed to ensuring your satisfaction and will always do our best to address any concerns.
International Shipping
We currently only ship within the United States. Some customers may use mail forwarding services to ship their orders internationally. However, we are not liable for the actions of the mail forwarder, including what they do or do not include in the package, what happens to the package after it arrives at the forwarder, or whether these items are legal in your destination country. We make no claims regarding the legality of our products outside of the U.S., and we advise customers to research their country’s laws regarding hemp and THCa products before using a mail forwarder. We do not recommend exporting our products, though we hope that laws may change in the future to make this easier. We appreciate our international fans and hope to serve you someday!