SmokeUpMargate Refund and Exchange Policy
At SmokeUpMargate, we are committed to providing high-quality cannabinoid products and ensuring our customers are satisfied. We understand the importance of choosing the right products to meet your needs and preferences, so here’s a guide to our returns and exchanges policy.
PRODUCT SATISFACTION
For new customers, we recommend starting with the smallest available quantity (typically 3.5 grams) when trying a new strain or product. This allows you to evaluate the effects and determine if it meets your expectations before making a larger purchase.
Please note that we do not offer a money-back guarantee, as the effects of cannabinoid products can vary greatly from person to person. Since our products are consumables, we cannot accept returns or offer refunds for any product that has been opened or used, due to safety and compliance reasons.
RETURNS
You may return unopened products within 7 days of your delivery date, as long as they are in their original packaging, unused, and you provide proof of purchase. To initiate a return, please contact our customer support team. We emphasize that we do not offer a money-back guarantee because the effects of cannabinoid products vary among individuals. Due to safety and compliance regulations, returns or refunds cannot be accepted for products that have been opened or used.
RETURNS PROCESS:
- Notify us via email at smokeupmargate@gmail.com of your intent to return the UNOPENED product within 7 days of receiving it.
- Ship the product back to us and provide our team with a tracking number so we can monitor its arrival.
- Once we receive and inspect the returned item, please allow 7-10 business days for our warehouse team to process your return and refund.
EXCHANGES
We do not offer exchanges for products that have been opened. However, unopened products may be exchanged for a different strain or product of equal value if you contact our customer support within 7 days of delivery. Exchanges are subject to product availability and must meet our safety standards.
DAMAGED OR INCORRECT PRODUCTS
If you receive a defective or damaged item, please send a photo of the issue, along with your order number, email address, and a brief description of the damage, to smokeupmargate@gmail.com. Our team is dedicated to resolving any issues promptly by offering a replacement or refund for the affected items. At SmokeUpMargate, our top priority is ensuring your satisfaction and a positive experience with our products and service.